We recently conducted a customer satisfaction survey on our existing customer base to help us continue to offer the best possible service for our customers.
We have been overjoyed with the response we have had. Some key points are:
- 98% agreed that Review Travel is either extremely or very responsive in dealing with travel requests
- 100% would recommend Review Travel’s service to others
- 98% were either very or extremely satisfied with the service they receive from Review Travel
We would like to thank our incredible staff for continuing to deliver this exceptional level of excellent customer service.
We would also like to thank our customers for the lovely direct responses and customer service stories we received:
“Always a prompt service – a special thank you to David who we have been dealing with for a long time.”
“Love how helpful all your staff are.”
“Very good service and we have no complaints! Queries are dealt with efficiently and effectively and always with a smile J.”
“I have always found the service provided by Review Travel to be excellent. Even when issues occur, they are dealt with promptly and efficiently.”
“Really great service. Debbie at St Albans branch is excellent.”
“Very well run organisation. Always on top of their game!”
“An excellent company with a real passion for customer service, unlike other companies I have used in the past Review listen to what your requirements are and go the extra miles to fulfil your criteria.”
Our focus is delivering the very best level of great customer service and going the extra mile, and are always looking for feedback to help improve our offering.
To speak to a member of our dedicated travel team today call us on 01625 446 277 or visit our enquiry page to find out more.
