Christian Gleave, CEO at Review Travel, gives his thoughts on what 2017 will hold for the business travel industry:

How can TMCs improve their offering in 2017?

TMCs must adapt to serve travellers and travel bookers who prefer a digital relationship with their TMC. The ‘digital traveller’ prefers booking through online tools and email, and these demands will ensure the industry continues to develop next generation technology. The development of full-service apps will be a focus for Review Travel in 2017. These allow access to booking tools and itineraries on the go, providing greater flexibility for the end user.

What will be a key industry focus in the coming year?

Traveller security will continue to be a significant industry focus in 2017. Travel buyers and HR departments are under increased pressure to ensure the safety and security of employees, and this will give rise to more accurate tracking technology and real-time feedback of travel itineraries. Review Travel are well-positioned to assist clients with this, having access to programmes such as Dashboard to pinpoint employee locations at any time. Review Travel play a key role in advising clients on best practice for maintaining the highest possible safety standards.

Will travel buyers’ priorities change in 2017?

The ability to provide digital solutions, state of the art technology and comprehensive booking tools will be a priority. Providing bespoke, tailored packages is vital for TMCs to meet the specific requirements of each client, and we must strike a balance between digitalisation and getting to know each client on a personal basis, something Review Travel prides itself on.

How will Brexit affect the business travel industry?

It is difficult to predict how this will affect the industry at this stage. So many determining factors are uncertain. Because of this, travel buyers may err on the side of caution in 2017, reticent to implement strategies with additional risk. We hope that a degree of confidence is restored in clients over the coming months, encouraging business growth and international travel.

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